Terms & Conditions of Sale

These Terms & Conditions of Sale (T&Cs) govern the contractual relationship between R.O.D GROUP (a French SAS with share capital of €1,000, registered with RCS Toulouse, SIREN 102 658 499, registered office 22 rue de la Carrère, 31210 Le Cuing), operator of rideondistribution.com, and any natural or legal person (the "Customer") making a purchase on the site.

1 — Purpose

These T&Cs apply to all sales of products (electric motorcycles, spare parts, accessories) made on rideondistribution.com. Placing an order implies unreserved acceptance of these T&Cs.

2 — Prices

Prices are shown in euros (€), all taxes included, excluding shipping costs which are specified before the order is confirmed. R.O.D GROUP reserves the right to change prices at any time; the applicable price is the one in force at the time the order is placed.

3 — Ordering

The Customer selects products, adds them to the cart, then completes the order by following the steps shown (summary, identification, shipping method, payment). Final order confirmation, with payment, constitutes acceptance of these T&Cs.

An order confirmation email is sent to the address provided by the Customer.

4 — Payment

Payment is due immediately on ordering. The Customer may pay by:

• Credit/debit card (Visa, Mastercard, etc.) via the secure Shopify Payments platform;
• Installments via Alma, subject to Alma's acceptance and conditions.

Alma installment payment

Alma's credit service is offered for payment, provided the buyer ("Buyer") accepts Alma's installment or deferred-payment agreement. Fees may apply.

Refusal of installment or deferred payment by Alma may void the purchase contract unless the Buyer agrees to pay the amount in full. If the T&Cs are terminated, the Alma agreement is automatically terminated; conversely, withdrawal from the Alma agreement automatically terminates the T&Cs unless the Buyer settles the purchase in full through Alma. If the product has already been shipped, it must be returned within the period set out in these T&Cs.

For Alma payment claims: https://help.almapay.com/

5 — Delivery

R.O.D GROUP currently delivers to the following areas:

• Mainland France
• Mainland Spain
• Belgium
• Mainland Portugal
• United States (on quotation)

In-store pickup

The Customer may also opt for free pickup at one of our locations:

• France: 22 rue de la Carrère, 31210 Le Cuing — Tuesday to Saturday, 10am–7pm (by appointment).
• Spain: Barcelona — by appointment; please contact contacto@rideondistribution.com or +34 663 70 79 29 for the exact address.

Delivery times and costs

Delivery times and costs are shown to the Customer before final order confirmation and vary by destination and product. As a guideline, orders are delivered within 4 to 7 working days in mainland France after shipping. In-stock spare parts ship within 24 to 72 working hours; complete motorcycles require a preparation and transport lead time which is communicated at the time of the order.

Inspection

The Customer must inspect the product on delivery and raise any reservation with the carrier in accordance with the carrier's procedure.

6 — Right of withdrawal

Pursuant to articles L.221-18 et seq. of the French Consumer Code, the consumer Customer has 14 calendar days from receipt of the product to exercise their right of withdrawal, without justification or penalty.

To exercise this right, the Customer must notify their decision by email to contact@rideondistribution.com or by any other unambiguous written means before the end of the 14-day period.

The product must be returned in its original condition, complete, in its original packaging where possible, within 14 days of the withdrawal notification. Return costs are at the Customer's expense, unless R.O.D GROUP is at fault.

Pursuant to article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to products that are clearly personalized or built to order.

7 — Returns and refunds

After receipt and inspection of the returned product, R.O.D GROUP refunds all amounts paid (including original standard shipping costs) within 14 days of receipt of the returned product or of proof of return shipment, using the same payment method as the original order, unless the Customer expressly agrees to another method.

Return address: R.O.D GROUP, 22 rue de la Carrère, 31210 Le Cuing, France. Returns must be notified in advance to contact@rideondistribution.com.

8 — Legal warranties

Independently of any commercial warranty, R.O.D GROUP remains bound by the following legal warranties:

• Legal warranty of conformity (articles L.217-3 et seq. of the French Consumer Code): for 2 years from delivery, the Customer may request repair or replacement of a non-conforming product at no cost.
• Legal warranty against hidden defects (articles 1641 et seq. of the French Civil Code): for 2 years from discovery of the defect, the Customer may choose between rescission of the sale or a price reduction.

9 — Customer service

For any question about an order, delivery, return or repair, the Customer can contact us via the Contact page, by email at contact@rideondistribution.com, or by phone/WhatsApp at +33 6 98 32 90 29.

10 — Liability

R.O.D GROUP cannot be held liable for non-performance of the contract in cases of force majeure, stock-out, product unavailability, or the act of a third party (notably the carrier).

11 — Personal data

The processing of the Customer's personal data is described in the site's Privacy Policy.

12 — Applicable law and disputes

These T&Cs are governed by French law. In the event of a dispute, the Customer is invited to contact R.O.D GROUP first to seek an amicable solution. Failing that, in accordance with articles L.616-1 and R.616-1 of the French Consumer Code, the consumer Customer has the right to use the following consumer mediator free of charge: Médiateur du e-commerce de la FEVAD, 60 rue La Boétie, 75008 Paris, France — www.mediateurduecommerce.fr (online form).